STORE POLICIES & HOW TO PURCHASE
Simply add the items you wish to purchase in your shopping cart and you will be directed through a secure PayPal transaction where you can use Visa, MasterCard, American Express or your PayPal account.
If you’d prefer to use your credit card but not enter the information on-line, call us at 613.966.5692 and we'll process your order over the phone.
Visit Glamour Junkie’s Studio by Appointment, where, you can also pay by cash or credit card.
You’ll receive a confirmation when we receive your order.
All prices are in Canadian funds (CAD).
All orders will be fulfilled upon receipt of full payment.
Your credit card will be billed for the total order amount which includes the price of your products and taxes (where applicable) plus additional shipping charges not shown in the shopping cart.
Shipping and Fees:
Packages are shipped by via Canada Post with insurance and a tracking number. Shipping fees will be additional and confirmed at time of order.
Shipments should reach you within two weeks of order confirmation.
We ship only to a valid street address (sorry, no post office boxes, c/o individuals, etc.)
glamourjunkie.ca is not responsible for import duties, tariffs and taxes that may be issued outside of Canada
Items in stock will be shipped within 5 business days of the order.
You will be notified by email should and item not be in stock and your order delayed. In this case, please allow approximately 2 weeks for us to create the special piece for you.
All orders will have a tracking number that will be emailed once the order has shipped
Cancellations, Returns, Exchanges:
Glamour Junkie Jewellery wants you to love your purchase. In the case where you’re not completely satisfied, we’ll gladly arrange for an exchange or refund less a small handling charge. All clearance items are final.
You have 24 hours from time of purchase to cancel the order.
Please contact us with your order number.
If order has been shipped, it will be considered a return or exchange.
All returns and exchanges require a Return Authorization (RA) number.
Contact us within 7 days of receiving the purchased item, to receive an RA number prior to returning any items back to us. All items being returned to us must be in their original packaging and in UN-USED condition along with the original invoice. We reserve the right to determine whether an or not an item returned is in its unused original condition.
For all returns, purchasers are responsible for arranging and paying for shipping back to Glamour Junkie Jewellery. Items are to be sent back to us in a bubble envelope or box and we strongly recommend you obtain proof of shipment and a tracking number. We cannot accept responsibility for lost parcels and do not accept any returns via COD.
Jewellery that is sent back without an authorization will not be accepted.
Any refunds will be processed back onto the original card used as payment once items have been received.
Returns and exchanges are not accepted on custom orders.
Purchases of sale and clearance items are FINAL.
We use insured and traceable shipping methods. If your order arrives in unacceptable condition due to shipping damage, let us know within 24 hours. We cannot give returns or exhanges for items lost or damaged during the original shipping or return shipping process as this would be covered by the courier’s insurance policy. If an item is damaged during shipping, it is the customer’s responsibility to notify us AND the shipping company within 24 hours of receipt of the order. A report will then need to be filed with the shipping company and a refund can only be made once it is confirmed after investigation. (Items must be sent back to us via insured/tracked methods such as Canada Post, Xpresspost, USPS Insured, FedEx, etc.)
We strive to design and create jewellery of quality and to showcase their true colour. As our pieces are handcrafted, it is natural for there to be slight variations in colours and finishes to what you may receive as computer monitors can display colour differently.
We will never share or sell any of your personal information with anyone what so ever, never. Period.